Jeju Island’s having a bit of a rough patch lately. It’s like South Korea’s version of Bali, but it’s getting hit with some serious controversy over its tourism scene.
Recently, Jeju Island got caught up in a fuss over complaints about lousy service and sky-high costs at its popular tourist spots.
There was this incident at a famous pork belly restaurant that set off a storm in April for serving mostly fatty meat slices. Then in July, there was another uproar over the steep prices of seafood and allegations of power misuse at a popular beach.
A special team is gearing up to handle tourist gripes and come up with fixes that match what folks are saying.
Led by the head of the Tourism and Exchange Bureau, this new crew will include reps from the provincial government, the Jeju Tourism Organization, the Jeju Tourism Association, and a special police team linked up with the provincial government.
The new center isn’t just a tourist info hub; it’s also a place where they’ll work on improving the island’s image, handling complaints, and responding to visitor discomfort.
Once they get a complaint, the Jeju Tourism Association will first check out the spot to see if they need to fix things there. If they need to step in with official action, they’ll pass the report on to the right department.
If they find any shady stuff going on and need to dig deeper, the special police team will step in.
They’re setting up four offline complaint stations at key spots, including Jeju International Airport, Jeju Passenger Ferry Terminal, and tourist info centers. Plus, you can file reports online starting Monday on their official site.
Their tourism policy’s all about boosting Jeju’s tourism image and making travel quality better to win back trust and keep Jeju as a top national tourist hotspot.