Malaysia’s Kuala Lumpur International Airport (KLIA) has come up with an interactive hologram system to simplify the arrival process for foreign visitors. The system is equipped with a virtual assistant at Terminal 1 which will provide visitors with information on Malaysia’s entry requirements.
This initiative was launched by the Malaysian Border Security and Control Agency (AKPS) during ceremonies marking its second anniversary last month. The hologram kiosks will be set up in KLIA’s satellite terminal.
Digital Immigration Assistant Answers Passengers’ Queries.
During the launch demonstration, the hologram featured a digital avatar of an AKPS officer who could directly answer passengers’ inquiries.
The virtual assistant is available in multiple languages such as English and Mandarin. This way, the foreign visitors could easily get information regarding entry rules of Malaysia without relying on conventional information counters.
The interactive service allows incoming passengers to ask questions and get necessary information for entering the country.
This system was established by the Ministry of Home Affairs of Malaysia.
According to Ismail Mokhtar, Deputy Director-General of AKPS, the concept is inspired by the hologram system launched by the Ministry of Home Affairs of Malaysia in the Setia Perkasa Complex, which previously used a holographic image of its minister in the lobby.
Thus, the AKPS is planning to take the idea from the Malaysia’s Ministry and apply it in KLIA but in the sense of providing visitors with information regarding their arrival in Malaysia.
As stated by Ismail, they want to implement the hologram in one of the buildings of the airport in order to help visitors to understand what steps they have to go through while entering the country.
Enhancing the Arrival Experience at the Airport
The new technology that the AKPS is hoping will provide a simpler arrival process for foreign visitors. Streaming relevant multilingual details through an interactive assistant will assist those at the airport in gaining timely assistance and much-needed information for passengers.
This also demonstrates Malaysia’s intent to employ new technologies in public services to benefit visitors.
When launched, the holographic kiosks are expected to provide travelers with an additional source of information prior to arriving in Malaysia.
